Thank you for choosing OrganicTextile.Org for your shopping needs. We are dedicated to ensuring your satisfaction with every purchase. Please review the following policy to understand our procedures regarding returns:

Returns Eligibility:

You may return most products purchased from ORGANICTEXYILE.ORG within 14 days of the purchase date.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
used products are not eligible for return unless they are defective or damaged upon receipt.

Initiating A Return:

To initiate a return, please contact our customer service team via email at asqalliance@gmail.com to request a Return Merchandise Authorization (RMA) number.
Please ensure to provide proof of purchase, such as the order number or receipt, when requesting a return.

Return Shipping:

The customer is responsible for the cost of return shipping, unless the return is due to a defect, damage, or an error on our part.
We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee receipt of returned items.

Return Addresses

You can send the products you want to return to any of the addresses below.

Poland : Zygmunta Krasińskiego 6/65, 20-709 Lublin / Poland

Turkey : Saltuklu Mah. Erenler Sok. İhsan Apt. 21/4 25700, Aziziye / Erzurum – Turkey

Refunds:

Upon receipt and inspection of your returned item, we will send you an email notification confirming the receipt of the item.
If the return is approved, you’ll be automatically refunded the amount paid for the item (minus shipping). The money will be returned via your original payment method.

Please remember, it can take some time for your bank, credit card company or PayPal to process and post the refund.

Please note that shipping costs are non-refundable, unless the return is due to an error on our part.

Exchanges:

If you wish to exchange an item for a different size, color, or style, please initiate a return following the instructions above and place a new order for the desired item.

Damages And Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Late Or Missing Refunds:

If you have not received your refund within the specified timeframe, please first check your bank account or credit card statement.
If the refund is still not received, please contact us immediately for further assistance.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned such as custom products (special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Contact Information:

If you have any questions or concerns about our return policy, please do not hesitate to contact us at asqalliance@gmail.com

ORGANICTEXYILE.ORG reserves the right to update or modify this return policy at any time without prior notice. By making a purchase on our website, you agree to adhere to the terms and conditions outlined in this policy.